Goals
- Understand the role of ITIL and its main concepts as part of a more general approach to piloting IT and IS in the company
- Going from an IS strategy to a service strategy
- Show the role of ITIL in the continuous improvement of the IT service towards users and customers
- Know the concepts and key elements of ITIL 4
Program
Presentation of the training
Presentation of ITIL 4 Foundation
Course objectives
Service management
The service
The value of the service
The organization of the service
The service offers
The relations between the service and between the stakeholders
Workshop: Define the activities of a company as a service
The value
The existing
Iteration
The collaboration
The holistic approach
The pragmastism
The optimization
The mutual influence between the guiding principles
Organizations and People
Staffing and skills required
Partners and Suppliers
Value Streams and Process
Workshop: Identify and document a company’s services under each of the four headings
Opportunity or demand and value
Guiding principles
Continuous improvement
Governance
Practices
Plan
Engage
Design / Transiction
Obtain / Build
Provide / Support
Improvement
Value streams
General management
practices Service management
practices Technical management practices
Workshop: Relationships and interactions between service management practices
The principles
The seven-step model
Improving the SVS service value chain
Preparation and passage of certification
Duration
3 days
Price
£ 1908
Audience
IT directors, managers, system administrators, developers, all those concerned by IS
Prerequisites
Have minimal knowledge in IT, development, systems administration
Reference
GES101037-F
Sessions
Contact us for more informations about session date