world

Goals


- Prepare to pass the ITIL Service Strategy (SS) certification exam

- Analyze the principles, techniques and relationships to create an SS

- Identify the purpose, scope and objectives of each SS process

- Assess governance IT to strategize and leverage governance frameworks and organizations

Program

Introduction

– Course objectives and organization
– Presentations

Overview of CMMI for services

– What is the CMMI?
– What is the CMMI for services?
– What is a service?
– CMMI constellations – CMMI
content for services
– Exercise: Common process areas in the service context

CMMI specific content for services

– CMMI-specific elements for services in common process areas
– Service Delivery (SD)
– Service System Transition (SST)
– Incident Resolution and Prevention (IRP)
– Capacity and Availability Management ( CAM)

Service continuity (CAM) – Strategic service management (STSM)
– Service system development (SSD)
– Relations between process areas
– Exercise: assessment of scenarios

summary

– Process areas by maturity level and category
– Sources of information on CMMI
– Course evaluation

Duration

1 day

Price

£ 1622

Audience

IT directors, managers, system administrators, developers, all those concerned by IS

Prerequisites

Have taken the ITIL Foundation course or equivalent concepts

Reference

GES101223-F

Sessions

Contact us for more informations about session date