Goals
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizations
Program
Introduction
– Course objectives and organization
– Presentations
Overview of CMMI for services
– What is the CMMI?
– What is the CMMI for services?
– What is a service?
– CMMI constellations – CMMI
content for services
– Exercise: Common process areas in the service context
CMMI specific content for services
– CMMI-specific elements for services in common process areas
– Service Delivery (SD)
– Service System Transition (SST)
– Incident Resolution and Prevention (IRP)
– Capacity and Availability Management ( CAM)
–
Service continuity (CAM) – Strategic service management (STSM)
– Service system development (SSD)
– Relations between process areas
– Exercise: assessment of scenarios
summary
– Process areas by maturity level and category
– Sources of information on CMMI
– Course evaluation
Duration
1 day
Price
£ 1622
Audience
IT directors, managers, system administrators, developers, all those concerned by IS
Prerequisites
Have taken the ITIL Foundation course or equivalent concepts
Reference
GES101223-F
Sessions
Contact us for more informations about session date