Goals
- Understand the basic concepts of Agile and Agile service management
- Role and responsibilities of the process owner
- Manage and prioritize a process backlog
- Create and use user stories
- Collaborate with process stakeholders and other business owners processes
- Supervision of Agile process design and improvement activities
- Management of organizational change activities
- Monitoring and measurement of process performance
- Carrying out process reviews and identifying improvements
Program
Importance of processes, Agility and the role of the Process Owner
Elements of a process
Responsibilities of the process owner
– Sponsorship
process
– Resourcing process – Process design and improvement
– Process management
– Process awareness
Knowledge, skills and attributes of the process owner
Selecting a process owner
Process manager Global Process Owner
Value chain owner
Roles of a service management office (SMO)
The characteristics of an agile process
What is Agile?
The Agile Manifesto
Why Agile Projects Succeed
Scrum Roles, Artifacts and Events Scrum
Pillars
Scrum in Brief
Scrum, Kanban or both?
Value of Agile Service Management Agile Service Management
Roles, Artifacts and Events
Characteristics of an Agile Process Two Aspects of Agile Service Management
– Agile Process Design – Agile Process
Improvement
Creating and populating a process backlog
– Characters
– User stories
– Themes
– Epics
Mapping user stories
Ordering and managing the process backlog Process
design
sprints The process owner and sprint events
Process implementation
– Potentially releasable process increment
– Definition of completed
– Release planning
Align processes with strategic goals
CSI and Plan-Do-Check-Act Sprints
Sustainable Improvements
Process Maturity Assessment
Implement Process Improvements
– Work with Line Managers – Overcome Resistance to Change
Demonstration of Value
Leading and Lagging Performance Indicators
Critical Success Factors and Key Performance Indicators
Service Level Agreements and Operational Level Agreements
Conducting Metric Reviews
Communicating Performance
Process improvement tools and technologies
To start Challenges and critical success factors
Sources of further information
Qcm of 40 questions
Duration: 60mn
Minimum score to achieve to obtain certification: 65%
Duration
3 days
Price
£ 2148
Audience
Process owners
Process managers
Employees and managers responsible for designing, reengineering or improving processes
Consultants guiding their clients in process improvement initiatives
Anyone responsible for managing related requirements processes, ensuring the efficiency and effectiveness of processes or maximizing the value of processes
Prerequisites
Knowledge of Scrum
Reference
DEV101339-F
Sessions
Contact us for more informations about session date