Goals
- Understand what it means to be agile
- Master agile concepts and practices, including ITSM, Kanban, Lean and DevOps
- Learn more about SCRUM from a product and process perspective
- Understand agile thinking and values in service management
- Discover Scrum Roles, Artifacts and Events as they apply to products and processes
- Learn both aspects of Agile Service Management
Program
The IT challenge today
Why is Agile?
The Agile Manifesto Agile
Principles
What does it take to be agile?
Exercise: Review Agile values
Scrum
Kanban
Lean
ITIL / ITSM
DevOps
Continuous integration Continuous
delivery
Exercise: Leverage multiple frameworks
Definition and value
Two aspects of Agile SM:
– Design of agile processes
– Improvement of agile processes
The Elements of a Process
The 10 Steps of Process Design
Characteristics of an Agile process
How much is “just enough”?
Minimum viable product
Scrum Pillars, Values and Components
Important Terms
Product Owner
ScrumMaster
Team
Product backlog: Create user stories
Increment
Product backlog improvement
Sprint backlog
Combustion table
Process backlog: User stories and ITSM processes Process
increment
Backlog Sprint (Agile SM context)
Burndown chart (Agile SM context)
Exercise: write a meaningful user story
Time Boxes
Exit
Planning Meeting Sprint Planning Meeting
Daily Scrum Sprint
Review Sprint
Retrospective
Definition of Done
Process planning
meeting Sprint planning meeting:
– Strategic activity and process
sprints The definition of Done for
Daily Scrum process sprints (Agile SM context)
Sprint retrospective (Agile SM context)
Agile Process Improvement Audits
The Process Backlog as a Record CSI
Sprints CSI and Plan-Do-Check-Act
Exercise: Evaluating Process Agility
Agile Service Management Technologies
Align Agile SM and Agile software development
Getting started with Agile Service Management
Qcm of 40 questions
Duration: 60mn
Minimum score to achieve to obtain certification: 65%
Duration
3 days
Price
£ 2148
Audience
Anyone interested in learning more about Agile and Scrum from a product and process perspective
Process owners and process designers
Developers wishing to help make processes more agile
Managers looking to integrate multiple practices into one DevOps environment
Employees and managers responsible for designing, reengineering or improving processes
Consultants supporting their clients in improving DevOps processes and initiatives
Internal and external suppliers Process stakeholders
Prerequisites
Knowledge of IT and ITIL service management processes is recommended
Reference
DEV101340-F
Sessions
Contact us for more informations about session date