History of Cloud Computing
The Basics of Cloud Service Management
Service Outlook
Relationship with ITSM (IT Service Management)
Cloud Service and Support Models

Cloud management roles

Service management roles

Organizational roles

The fundamentals of the Cloud strategy
The key drivers of adoption
Overview of risk management

The basics of the design of Cloud services
Composing with existing systems, services and applications
Benchmarking of Cloud services
Planning the capacities of Cloud services
Deployment and onboarding of Cloud services
The Cloud store

Perspective of Cloud services management, Cloud service
level management and Guarantee of services
DevOps in Cloud environment
Manage configurations of Cloud services
Management of changes in Cloud environments
Respond to a request for Cloud services

Pricing model for Cloud services

Cloud service provisioning

Cloud service billing

Key Definitions
Cloud Governance Repository

Cloud Governance
Considerations

Concept of value of Cloud services
Associate the value of Cloud services with the Strategy
Measure the value of Cloud services

Good practices
ISO standards
Governance repositories
Cloud standards

Passing the « Professional Cloud Service Manager (PCSM) » exam

The exam is taken on the last day, online and in English. It consists of answering 25 questions based on a scenario, in 75 minutes (15 minutes of additional time are foreseen for non-English speaking candidates). A minimum score of 65% is required to pass the exam

The requirements of a Cloud solution

Appropriate selection
Specification of the architecture solution
Business case
Implementation roadmap

Passing the exam « Professional Cloud Solution Architect (PCSA) »