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Goals


- Troubleshoot, effectively resolve user issues, and prevent recurring issues

- Use the appropriate consoles during troubleshooting to quickly determine the causes of user issues in XenApp or XenDesktop 7.x environments

Program

XenApp and XenDesktop 7.X architecture XenApp and XenDesktop
7.x infrastructure
HelpDesk overview

Authenticating XenApp or a XenDesktop Environment
Understanding Citrix Receiver
Navigating Receiver
Troubleshoot Receiver Problems

Delegated Administration
Work with Machine Catalogs
Work with Delivery Groups
Understand Citrix Policies
Understand End User Profiles
Troubleshoot Policies

Printing Concepts
Architecture
Default Printing
Provisioning Printers
Citrix Universal Printer Printer Driver and Universal Print Server
Troubleshooting Printing Problems

Citrix Director
View User Details
Interact with End Users
Troubleshoot End User Problems
Monitoring with the Director Dashboard

Duration

2 days

Price

£ 1285

Audience

This training is intended for Helpdesk people responsible for XenApp and XenDesktop 7.x support

Prerequisites

Know the concepts of server, application and desktop virtualization

Have taken the free CXA-104 elearning session Citrix XenApp 7.6

Reference

OUT100088-F

Sessions

Contact us for more informations about session date