Goals
- Troubleshoot, effectively resolve user issues, and prevent recurring issues
- Use the appropriate consoles during troubleshooting to quickly determine the causes of user issues in XenApp or XenDesktop 7.x environments
Program
XenApp and XenDesktop 7.X architecture XenApp and XenDesktop
7.x infrastructure
HelpDesk overview
Authenticating XenApp or a XenDesktop Environment
Understanding Citrix Receiver
Navigating Receiver
Troubleshoot Receiver Problems
Delegated Administration
Work with Machine Catalogs
Work with Delivery Groups
Understand Citrix Policies
Understand End User Profiles
Troubleshoot Policies
Printing Concepts
Architecture
Default Printing
Provisioning Printers
Citrix Universal Printer Printer Driver and Universal Print Server
Troubleshooting Printing Problems
Citrix Director
View User Details
Interact with End Users
Troubleshoot End User Problems
Monitoring with the Director Dashboard
Duration
2 days
Price
£ 1285
Audience
This training is intended for Helpdesk people responsible for XenApp and XenDesktop 7.x support
Prerequisites
Know the concepts of server, application and desktop virtualization
Have taken the free CXA-104 elearning session Citrix XenApp 7.6
Reference
OUT100088-F
Sessions
Contact us for more informations about session date