Common tasks of a support technician
Offers manufacturers, assemblers
Identification of software / hardware problems
Sources of documentation

Choice of enclosure types
Motherboard and power supply
Processor types, choice
Plug and play
components
Motherboard slots, RAM, Chipsets Sound
card Graphics card
Hard / floppy disk drives
CD-ROM drive
Port types: serial, parallel, USB
Types of memory DRAM, SDRAM, RAMBUS, DDR, DDR2, DDR3, …
Types of bus: ISA, PCI, PCI Express, AGP, USB …

Workshop: PC assembly / disassembly – Access to BIOS setup – Component test

Types of drives and controllers
SCSI, SATA peripherals
Hard disk partitioning
Functional choice Boot sequence

Workshop: Installing disks and partitioning

Printer types
Drivers, Installation

Workshop: Installation of printers

Network connection: wired, wireless
Network card and cabling (BNC, RJ45, optical fiber, wireless card)
IP addressing
Device sharing

Workshop: Network configuration – Device sharing

Common failures , methodology
Interrupt and I / O conflicts
Preventive maintenance
Find faulty components
System errors
Performance analysis
Topologies and offerings

Workshop: Multiple scenarios for solving common failures