Goals
- Prepare to pass the ITIL Service Strategy (SS) certification exam Analyze the principles, techniques and relationships to create an SS Identify the purpose, scope and objectives of each SS process Assess governance IT to strategize and leverage governance frameworks and organizations
Program
– Process improvement
– Definition and concepts Components of the CMMI model
– Return on investment
– Exercise: improvement objectives
– Use of the reference book
– CMMI component
– Process domain
– Nature and type of components
– Staged and continuous representation
– Level of maturity and aptitude
– Institutionalization
– Generic practices
– Exercise: process description
– Requirements development (RD)
– Requirements management (REQM)
– Project planning (PP)
– Project
monitoring (PMC) – Risk management (RSKM)
– Supplier contract management (SAM)
– Configuration Management (CM)
– Quality Assurance (PPQA)
– Measurement and Analysis (MA)
– Exercise: Gap Analysis
– Decision Making (DAR)
– Causal Analysis (CAR)
– Technical solution (TS)
– Product integration (PI)
– Verification (VER)
– Validation (VAL)
– Exercise: impact of an evolution
– Continuous improvement strategy (OPF)
– Definition of the standard process (OPD)
– Exercise: process library
– Integrated project management (IPM)
– Innovation and deployment (OID)
– Training (OT)
– Quantitative project management (QPM) )
– Fundamentals of quantitative management
– Process performance (PPO)
– Exercise: case study
– Causal analysis, innovation and deployment in quantitative mode
– Exercise: improvement objectives and measures
– IPPD concept – IPPD
impact on the definition of processes and integrated project management
– Representations
– Interrelation between components
– « Equivalent Staging »
– Exercise: correspondence between statements and CMMI practices
– Source of information on the CMMI
– IDEAL approach
Duration
3 days
Price
£ 1893
Audience
IT directors, managers, system administrators, developers, all those concerned by IS
Prerequisites
Have taken the ITIL Foundation course or equivalent concepts
Reference
GES101221-F
Sessions
Contact us for more informations about session date