Goals
- Organize the IT department to wait for performance requirements from the IS
- Evaluate the impacts of changes and implementation
Program
Learn about the roles and actors of the IT department
Benefits of IT investments
Role of CIOs: impact of the presence in CoDIR, management of innovations
Commitments of general management: impact on the value generated by IS
Perspectives
Understand the positioning of the IT department
Stakeholder needs
Maturity principle
ISD organizational models aligned with the strategy
IS process and risk management
Discover the governance tools
CobIT v5 governance framework: vectors, principles and levers
Barometers and indicators Service
governance (ITIL framework)
Manage resources
Expected skills
Capacity management
IS business repositories
Implementation of an efficient and innovative solution
IS performance: needs, key concepts
Performance practices at organizational level, SLA
Technological innovation: architecture, changes
Technical choice factors and good practices
Establish a budget, estimate
ROI models for projects and services
Balanced Scorecard (BSC)
Methods ABM, ABC, CIGREF approach
Drive change
Levers of change
Exploitation of resources and resistance Group
dynamics: process, support
Implement a new CIO
Issues and roadmap
Budgeting
Team building and project management
Reporting
Duration
2 days
Price
£ 1485
Audience
CIO, IT Managers
Prerequisites
SI knowledge
Reference
GES941-F
Sessions
Contact us for more informations about session date