ITIL 4: Foundation
Duration : 3 days
Goals :
- Understand the role of ITIL and its main concepts as part of a more general approach to piloting IT and IS in the company
- Going from an IS strategy to a service strategy
- Show the role of ITIL in the continuous improvement of the IT service towards users and customers
- Know the concepts and key elements of ITIL 4ITIL: MALC certification – Management throughout the life cycle
Duration : 5 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizationsITIL v3: Foundation
Duration : 3 days
Goals :
- Understand the role of ITIL and its main concepts as part of a more general approach to piloting IT and IS in the company
- Going from an IS strategy to a service strategy
- Show the role of ITIL in the continuous improvement of the IT service vis-à-vis users and customers (Upgrade from V2 to V3)ITIL Capability: Certification Service Offerings and Agreements (SOA)
Duration : 5 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizationsITIL Capability: Planning, Protection and Optimization (PPO) Certification
Duration : 5 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizationsITIL Lifecycle: Service Strategy Certification (SS)
Duration : 3 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizationsITIL Capability: Production, control and validation certification (RCV)
Duration : 5 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizationsITIL Lifecycle: Service Design Certification (SD)
Duration : 2 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizations
ITIL Capability: Operational Support and Analysis (OSA) Certification
Duration : 5 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizationsITIL Lifecycle: Continuous Service Improvement Certification (CSI)
Duration : 3 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizations
ITIL Lifecycle: Service Transition Certification (ST)
Duration : 3 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizations
ITIL Lifecycle: Service Operation Certification (SO)
Duration : 3 days
Goals :
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizations