Fundamental concepts:
– Service strategy objectives
– Scope of service strategy and value for the business Service

strategy and ITIL life cycle:
– Strategy concepts and practices applied to service management and IT
– The context of service strategy in relation to the design, transition, operation and continuous improvement of services
– Explore perspectives, plans, positions and strategic patterns

Decision of a service strategy
Definition of services
Basic approach to decide on a strategy

The Four Elements of Service Strategy
– Perspective
– Position
– Plan
– Diagram

Opposing strategy and dynamics
– Exploit the combined use of utility and collateral
– Definition and creation of value
– Assets: service asset, client asset and strategic asset
– Choose service providers

Satisfy business results
– Outperform competitors
– Service economy and sourcing strategies
– Inputs and outputs for strategy within the service lifecycle

Create effective service strategies
Integrate the five service strategy processes into the lifecycle
Creating value for the business
Strategy execution

Strategy and Financial Management for IT Services
– Objectives
-Describe process activities

Service Portfolio Management
– Identify activities, methods and process techniques and apply value to the business

Demand
management – Demand management
strategies – Strategies for defining behavior, segmenting and packaging services
– Customer demand and outcomes

Business relationship management
– Distinguish between triggers, inputs, outputs and interferences
– Key success factors and KPIs
– Challenges and risks

What is IT governance?
– How the strategy relates to governance
– Set up a strategy
– Use the governance body and frameworks to define a strategy

Implement governance
– Evaluate, direct, monitor
– Produce a governance framework
– Distinguish between governance bodies

Organize for service strategy
– Identify organizational development
– Apply organizational departmentalization
– Decide on organizational design Service

technology and strategy
– Automate services
– Analyze and produce service interfaces

Develop implementation strategies that follow a lifecycle approach
Implementation throughout the lifecycle
Follow a lifecycle approach

Provide advice and guidance on challenges, risks and key strategic success factors