Goals
- Prepare to pass the ITIL Service Strategy (SS) certification exam
- Analyze the principles, techniques and relationships to create an SS
- Identify the purpose, scope and objectives of each SS process
- Assess governance IT to strategize and leverage governance frameworks and organizations
Program
Introduction: basic concept of a maturity model
– Introduction
– Project performance factors
– Field of application of CMMI
– Basic concept of a maturity model
– Focus on processes
– Representation of processes
– Management of a process
– Mature organization, Immature organization
– Presentation of » a maturity model
– Objectives of using a maturity model
– Presentation of other progression models
General presentation of CMMI
– CMMI terminology
– History of CMMI
– Staged representation
– Continuous representation
– Structure of the CMMI model
– The components of the model
– Process domains
– Generic practices
– Specific practices
Presentation of the maturity levels of the model
– The components of the model
Level 2
– The objectives of level 2
– Requirements management (REQM): objectives, good practices and exercise
– Project planning (PP): objectives, good practices and exercise – Project monitoring
and management (PMC): objectives, good practices and exercise
– Management of contracts with suppliers (SAM): objectives and good practices
– Measurement and Analysis (M&A): objectives, good practices and exercise
– Process and product quality assurance (PPQA): objectives, good practices and MCQ
– Management of configuration (CM): objectives and best practices
Complements
– Levels 3, 4 and 5
– Generic objectives
– Process area
– Issues / costs / benefits for a management
The progress of a "CMMI project"
– The SEI improvement model
– Example of an improvement cycle
– The evaluation
– The principles of the evaluation
– The evidence for the evaluation
– The planning and the preparation
– The documentary and evidence review
– The week d » evaluation
– Example of feedback from an evaluation
– Managing the improvement project
– Conditions for success
Duration
1 day
Price
£ 1622
Audience
IT directors, managers, system administrators, developers, all those concerned by IS
Prerequisites
Have taken the ITIL Foundation course or equivalent concepts
Reference
GES101220-F
Sessions
Contact us for more informations about session date